We do not exchange our customers' information with anyone, not even "anonymously" for any reason whatsoever. Ever.
In establishing our on-line store, we decided to offer the very lowest prices possible. To that end, we have not added the standard retail-markup to our pricing that covers the cost of exchanges or returns. Therefore, all sales are final. We will IMMEDIATELY replace any ornament for reasons of manufacturer defect or some error on our part. Simply send us an email and tell us what's wrong with it. One of our customer service agents will respond to you promptly within 24 hours.
We hope you make your selections with appropriate discernment and enjoy our low prices.